Shipping policy

Swag Spot Clothing Co. (“we” and “us”) is the operator of https://swagspotclothingco.com (“Website”). By placing an order through this Website, you agree to the terms below. These terms establish expectations for our service.

1. General

Orders are subject to stock availability. We try to maintain accurate stock counts on our website, but occasionally a stock discrepancy may prevent us from fulfilling all items at the time of purchase. In this instance, we will fulfill the available products and contact you about whether you would prefer to await restocking of the backordered item or receive a refund.

2. Shipping Costs

Shipping is free on all orders delivered within the United States. International shipping is charged; available rates are calculated and displayed at checkout based on the destination and the items in the order.

3. Returns

Request an ordinary return within 30 days after receiving your item. Customers pay postage for ordinary returns. Swag Spot Clothing Co. pays return postage for accepted defective or wrong-item returns.

Email Sales@swagspotclothingco.com before sending a return. Approved returns should be sent to:

Swag Spot Clothing Co.
168 Ridgewood Avenue
Newark, NJ 07108
United States

See our Return and Refund Policy for eligibility, exclusions, instructions, and refund timing.

Warranty Claims

Valid warranty claims may be submitted within 90 days of receiving an item. Contact us for instructions. Swag Spot Clothing Co. covers return postage for accepted defective-item claims.

Warranty claims are processed within 7 days after the returned item is received. Once a claim is confirmed, the available options are a refund to the original payment method, store credit, or a replacement if stock is available.

4. Delivery Terms

4.1 Domestic Transit Time

In general, domestic shipments are in transit for 2–7 days.

4.2 International Transit Time

Generally, orders shipped internationally are in transit for 4–22 days. This varies depending on the courier selected. We can offer a more specific estimate when you choose your courier at checkout.

4.3 Dispatch Time

In-stock orders are usually dispatched within 2 business days of payment. Made-to-order products may require additional production time as stated on the product page.

Our warehouse operates Monday through Friday during standard business hours, except on national holidays. We take steps to keep shipment delays to a minimum.

4.4 Change of Delivery Address

We can change your delivery address at any time before your order has been dispatched.

4.5 P.O. Box Shipping

Swag Spot Clothing Co. ships to P.O. box addresses using postal services only. Courier services are unavailable for these locations.

4.6 Military Address Shipping

We ship to military addresses using USPS. Courier services are unavailable for these locations.

4.7 Items Out of Stock

If an item is out of stock, we will cancel and refund the out-of-stock item and dispatch the rest of the order.

4.8 Delivery Time Exceeded

If delivery exceeds the estimated time, please contact us so we can investigate.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link to follow their shipment using the latest updates from the shipping provider.

6. Parcels Damaged in Transit

If you find that a parcel is damaged in transit, please reject it from the courier if possible and contact our customer service team. If the parcel was delivered without you being present, contact us for next steps.

7. Duties and Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website.

7.2 Import Duties and Taxes

Import duties and taxes for international shipments may be payable upon arrival in the destination country. These charges vary by country. Please be aware of potential costs before placing an order.

If you refuse to pay duties and taxes upon arrival, the goods will be returned to Swag Spot Clothing Co. at your expense. You will receive a refund for the value of the goods, minus the return shipping cost. The original shipping cost will not be refunded.

8. Cancellations

We accept cancellations at any time before an order has been dispatched. If your order has already been dispatched, please refer to our Return and Refund Policy.

9. Insurance

Parcels are insured for loss and damage up to the value stated by the courier.

9.1 Parcels Damaged in Transit

We will process a refund or replacement once the courier has completed its investigation into the claim.

9.2 Parcels Lost in Transit

We will process a refund or replacement once the courier has completed its investigation and deemed the parcel lost.

10. Customer Service

For all customer service inquiries, please email Sales@swagspotclothingco.com.