FAQs
Is shipping free?
Shipping is free on all orders delivered within the United States. International shipping is charged, with available rates shown at checkout. See our Shipping Policy for details.
How long will my order take?
In-stock orders are usually dispatched within 2 business days of payment. Made-to-order products may require additional production time as stated on the product page. Estimated transit time is 2–7 days for domestic shipments and 4–22 days for international shipments. These are estimates; courier service and customs processing can affect delivery.
How do I track my order?
Once your order ships, you will receive a tracking link. Use that link to check the courier’s latest updates. You can also visit our Track Order page.
What is your return window?
You have 30 days after receiving your item to request a return. Ordinary returns must meet our eligibility requirements, including being unworn or unused, with tags and original packaging. Email Sales@swagspotclothingco.com for approval before sending anything back. See our Return and Refund Policy for exclusions and full instructions.
Who pays return postage?
Customers pay postage for ordinary returns, including a change of mind or fit preference. Swag Spot Clothing Co. pays return postage for accepted returns of defective items or items we sent incorrectly. Contact us before shipping an item back.
What if my item is damaged, defective, or incorrect?
Please inspect your order when it arrives. Email Sales@swagspotclothingco.com with your order number and details of the issue so we can evaluate it and provide next steps.
How do I choose my size?
Check the size information on the specific product page. Where garment measurements are provided, compare them with a similar item you already own. Fits vary by product; contact us if you need help choosing.
When will I receive my refund?
We will notify you after receiving and inspecting your return. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may need additional processing time. Contact us if more than 15 business days have passed since approval.
Where do I send an approved return?
Follow the instructions we provide after approving your request. Approved returns should be sent to Swag Spot Clothing Co., 168 Ridgewood Avenue, Newark, NJ 07108, United States. Do not send your purchase to the manufacturer.
How can I contact SSC?
Email Sales@swagspotclothingco.com for help with products, orders, shipping, or returns.